1. Terms of Sale and Their Validity

The terms of sale apply to the rights and obligations arising from the purchase of goods between Walde AS e-shop customers and Walde AS (excluding customers with whom a separate purchase-sale agreement has been concluded).
In addition to these terms of sale, the legal relationships arising from the purchase of products from the Walde AS e-shop are governed by the laws of the Republic of Estonia.
Walde AS reserves the right to make changes to the terms of sale and prices. Such changes will be reflected on the Walde AS website.
The Walde AS e-shop is primarily intended for our contractual customers. However, it is also possible for individuals to make purchases without having a registered account. To fulfill a sales order, the customer is only asked for the necessary information for its completion (see Privacy Policy).

2. Prices

Prices in the Walde AS e-shop do not include VAT (24%), and there is a reference (+VAT) to draw attention to this. The displayed discount percentages are rounded to two decimal places.

3. Ordering from Walde

Find suitable products and add them to the order. You can see your order by clicking on the "Cart" Icon at the top-right part of the page. You can adjust the quantities of products in your shopping cart by entering the desired quantity in the quantity field. To remove items from the shopping cart, simply click on the "X" icon located on the same line as the product. Before completing the order, please choose a suitable shipping method" To place an order, press the "Order" button. If you are already a registered user of Walde AS online store, please log in to your account. If you are ordering products for the first time, simply fill out the form next to the order confirmation. To confirm the order, click the button 'Submit Order'. After that, you will receive a proforma invoice, which you can pay immediately via bank transfer. The order confirmation and a copy of the invoice will be sent to your email address. The products will be shipped after the invoice is paid.

4. Entry into Force of the Sales Contract

The Buyer binds themselves to the order and its payment by pressing the "Place Order" button. The sales contract enters into force when the total amount of the order has been received in the Walde AS bank account.

5. Delivery

After the entry into force of the sales contract (payment of the invoice by the Buyer), Walde AS assembles the order and delivers it according to the chosen delivery method. Products damaged during transportation, but not their packaging, will be replaced for the Customer. If replacing the product proves impossible, the cost of the goods will be refunded to the Buyer. Walde AS is not responsible for any delays in the delivery of the goods.

6. Right of Withdrawal

Products purchased from the Walde AS e-shop have a 14-day right of withdrawal starting from the receipt of the goods. If the product ordered from the e-shop is not suitable for the Buyer, they may return it to the e-shop without providing reasons. To return the goods, contact Walde AS at 6610707 or send a withdrawal declaration to walde@walde.ee no later than 14 days from the receipt of the goods. According to the guidelines of the Consumer Protection Board (see here), the right of withdrawal does not apply to all products. The returnable products should be unused, and the packaging should be intact and undamaged. In cases where it is unavoidable for the Buyer to return the goods at their own expense, the cost of the returned goods, along with the shipping cost, will be refunded to the Buyer within 14 days from the receipt of the product return declaration. In addition, the 14-day right of withdrawal does not apply to goods if:

• the product is made to meet the specific needs of the Buyer;
• the product is made according to the conditions provided by the Buyer;
• the product is mixed or combined with another product or item, so that they can no longer be separated;
• the product has been used for economic or professional purposes;
• the defect is caused by incorrect use of the device (failure to follow the instructions);
• the device has been used with an inappropriate voltage;
• the product has mechanical damage or has been broken (e.g., due to a fall);
• in the case of normal wear and tear and defects that do not impair the value or use of the device;
• the device has been repaired by an unauthorized service provider appointed by the importer.

If it turns out that the Buyer has not received the ordered product, the product does not match the description on the e-shop, or the product has a defect, the Buyer does not have to submit a withdrawal declaration within 14 days, but can exercise their right to file a claim as provided by law.

7. Use of the Purchased Goods/Products for Economic or Professional Purposes (including legal entities)

If the purchased product has been used for economic or professional purposes or the Buyer has been a legal entity, the regular procedure for submitting claims does not apply. In such cases, the usual period for submitting claims is generally 6 months or more, if the manufacturer has promised so. During this period, in case of defects caused by the manufacturer, the product will be replaced or repaired. Products will not be replaced if:

• the product is made to meet the specific needs of the Buyer;
• the product is made according to the conditions provided by the Buyer;
• the product is unsuitable for use for health or hygiene reasons, or it has been used or opened (cosmetics, etc.);
• the product is mixed or combined with another product or item, so that they can no longer be separated;
• the defect is caused by incorrect use of the device (failure to follow the instructions);
• the device has been used with an inappropriate voltage;
• the product has mechanical damage or has been broken (e.g., due to a fall);
• in the case of normal wear and tear and defects that do not impair the value or use of the product;
• the device has been repaired by an unauthorized service provider appointed by the importer.

8. Procedure for Submitting Claims

Walde AS is responsible for non-compliance with the terms of the contract or defects in the goods sold to the Buyer that existed at the time of delivery and that become apparent within two years from the delivery of the goods. Within the first six months from the delivery of the goods to the Buyer, it is presumed that the defect existed at the time of delivery. It is Walde AS's obligation to refute this presumption.
In case of a defect, the Buyer has the right to contact the online store within two months by sending an email to walde@walde.ee or by calling: +372 6610707.
The claim must include:
1) Buyer's name and contact information;
2) Date of submitting the complaint;
3) Defect in the goods;
4) Claim presented to Walde AS;
5) Reference to the transaction or warranty document, or include a copy of it with the complaint.
Walde AS will respond to the claim in writing within 15 days after receiving the Buyer's claim. If Walde AS is unable to respond to the Buyer's claim within 15 days, this will be communicated in writing along with the reason and the deadline by which the response will be sent.
Walde AS is not responsible for defects in the product arising from the Buyer's fault, defects resulting from the improper storage or use of the product. Defects include defects in the product itself, but not in the product packaging.
If the product does not comply with the terms of the contract, has defects, or malfunctions, the Buyer has the right to request the repair or replacement of the product. If repairing or replacing the product is not possible, fails, or causes unreasonable inconvenience to the Buyer, the Buyer has the right to withdraw from the contract and request a refund.
Finding an out-of-court resolution for online consumer disputes in accordance with European Parliament and Council (EU) Regulation No 524/2013: click here.
If the Buyer and Walde AS are unable to resolve the dispute by mutual agreement, the Buyer has the option to turn to the Consumer Disputes Committee.
The procedural conditions can be reviewed and applications can be submitted here. The competence of the Consumer Disputes Committee is to resolve disputes arising from contracts concluded between the Buyer and the Online Store. The examination of the Buyer's complaint in the Committee is free of charge.
The Buyer may turn to the European Union platform for resolving consumer disputes.